Which shipping options are available?
The packages are sent via PostNL. For outside the Netherlands, we ship via DPD and DHL, depending on the location. You will receive a track and trace by e-mail. Small products are sent with the envelope.
How are the products packaged?
All our beauty products are sent in packages. The products are packed with bubble wrap and packaging material. The products naturally remain whole in this way. The smaller products such as pendants and agate discs are packaged in a thick envelope and individually wrapped in bubble wrap so that nothing happens to them on the way.
How long does it take to receive my package?
An order takes 1-7 business days before you receive it at home, because these are handmade products. This is excluding the crystals and jewelry. During holidays it might be possible that a package will be on the road a bit longer due to the crowds. We recommend placing orders for Christmas shopping at least two weeks in advance. If there is a special request to have it within a certain time, you can indicate this in the comments box during your check out of your order.
How do I burn the candle for the first time?
Before lighting the candle, it is advisable to remove the flowers and the stone. During the first burn, let it burn for at least one hour. Make sure that a small "pile" of melted wax is created. In other words, the entire surface must be melted. This is because the wick does not "drown".
Do not touch the glass when the candle is burning!
Once the candle is burning, it is advisable not to touch the glass, not even to move the candle. Because the wax has melted, it is very hot and there is a risk of burning.
Should I remove the herbs in the candle?
This is optional! The candle is put together in a way that the herbs go with them in the wax. It is possible that the herbs, such as bay leaves, burn with it. Keep in mind that there are NO children and / or pets near the candle. The safety instructions are noted at the bottom of the candle in icons.
How long do the Spell Candles burn?
Our Spell Candles burn for approximately 30 to 40 hours.
Which payment options are accepted?
Pre-payment is currently required. The possibility for payment is possible via Ideal, Sofort Banking and Paypal.
Order and Retour
How do I place an order?
On our website you can take plenty of time to find out what you like. Once you have found something, select the quantity and then press the "In basket" button. To go to your shopping cart, go to the top right of the page and click on the shopping cart button.
How can I cancel or change my order?
If you do not want to order or want to change your order, please contact us within 24 hours stating your order number through our contact form on the “Contact” page, or send us an e-mail directly to info @ herbsandcrafts.com. If you want to cancel your order later than 24 hours, we charge 25% of the total amount because the items are handmade.
How can I track my order?
After sending your order, you will receive an email with the PostNL track & trace link.
How can I return my product?
Due to hygiene, cosmetic products (soap) cannot be returned. Other products can be returned within 14 days.
How do I use my soap?
Wet your face and / or body with water and rub the soap between your hands to create foam or simply rub it on your body until there is foam. You can also put soap in a washcloth to foam through the washcloth. You can use your soap to shower with it or to wash your makeup off for example.
How long can my soap be kept for?
Our soaps are preservative-free. This means that they have a slightly shorter lifespan than other soaps with preservatives. Our soaps have a shelf life of around 12 months.